- Unfortunately, we have decided to issue a 100% refund for all remaining Wave 2 orders, and for the vast majority of Wave 1 orders
- Wave 1 orders to be refunded: 31-39; 41-45 (excluding: 26-30; 40 [last whole controller order of Wave 1])
- Wave 2 orders to be refunded: ALL
- Our primary reason for doing so is due to health issues* — a break from module production is needed for a while.
- To receive your refund, simply reply to your original order email stating which PayPal email address you would like to be refunded to
- The community has been extremely supportive so far, but unfortunately, this decision is final
- We will elaborate on our reasons for this decision and what our plans are for the future in an upcoming update post
*Unrelated to COVID-19.
Q: How do I get my refund?
A: To receive your refund, simply reply to your original order email indicating which PayPal email address you would like to be refunded to (e.g. your original PayPal email)
Q: When can I expect to receive my refund?
A: After we receive your reply and confirm the relevant details, we will send the refund over immediately. The processing times by PayPal are roughly as follows: For North American customers, 1-2 days, for International customers (e.g. Europe, South America, Asia), within 1 week.
Q: Can I choose to wait for my order instead of receiving the refund?
A: Unfortunately, we have decided that at this point and time, the best option is to refund the vast majority of unfulfilled orders. We thank those who wish to continue to support us, but for now, we are firm regarding this decision. We will elaborate on our future plans at a later time.
Q: Does the refund cover everything, i.e. both product and shipping costs?
Q: Are you ceasing module production permanently/indefinitely?
A: Most likely no (i.e. we will continue doing work on the N64 joystick).
We have plans for the future, and will continue taking the necessary steps toward the objectives we set out when we started. We have really just begun. There are exciting new standards that we can set, and we will continue to post news updates accordingly.
Generally speaking, we want to make some parts completely anew rather than continue to work with used/worn down parts. We think that such a step is crucial for making progress in this area.